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Zauhar, Soesilo, Fakultas Ilmu Administrasi Universitas Brawijaya, Indonesia
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Wacana Journal of Social and Humanity Studies Vol. 16 No. 4 (2013) - Articles
Pelayanan Izin Mendirikan Bangunan (IMB) Dalam Mencapai Kualitas Pelayanan Publik yang Optimal
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