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Zain, Djumilah -, Dosen Jurusan Manajemen, FEUB, Indonesia
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Wacana Journal of Social and Humanity Studies Vol. 13 No. 1 (2010) - Articles
ANALISIS KUALITAS PELAYANAN DAN PENGARUHNYA TERHADAP KEPUASAN KONSUMEN (Studi Pada PT. Kereta Api (Persero) DAOP 8 Surabaya)
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