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Issue |
Title |
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Vol 20, No 1 (2017) |
Customer Satisfaction as an Influence Mediation of Service Quality, Financial Considerations, Convenience Toward Switching Behavior (Study on Customer of PT. Bank Central Asia Tbk, Branch Malang) |
Abstract
PDF
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Kanti Rahayu, Rofiaty Rofiaty, Sudjatno Sudjatno |
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Vol 22, No 3 (2019) |
An Analysis on the Infleunce of Relational Benefits on Satisfaction, Commitment and Loyalty (A Survey Done to Gojek Online Transportation Customers) |
Abstract
PDF
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Rizqy Aziz Basuki, Edy Yulianto, Edriana Pangestuti |
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Vol 22, No 1 (2019) |
Dimensions and Outcome of Experience Quality in Outdoor Dining Casual : The Case of Outdoor Cafe in Indonesia |
Abstract
PDF
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Karisma Sri Rahayu, Edy Yulianto, Andriani Kusumawati |
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Vol 21, No 1 (2018) |
Role of Trust and Customer Satisfaction as a Mediation Effect of Human Resource Competence on Customer Loyalty (Study on Commercial Customer BCA Kanwil VII Malang) |
Abstract
PDF
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Tirza Megawati, Rofiaty Rofiaty, Djumilah Hadiwidjojo |
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Vol 19, No 4 (2016) |
Pengaruh Service Quality, Customer Satisfaction, dan Corporate Image Terhadap Loyalty (Studi pada Nasabah BRI Unit Sawojajar Malang) |
Abstract
PDF
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Betria Fatra Sari, Imam Suyadi, Darminto Darminto |
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