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Vol 20, No 1 (2017) Customer Satisfaction as an Influence Mediation of Service Quality, Financial Considerations, Convenience Toward Switching Behavior (Study on Customer of PT. Bank Central Asia Tbk, Branch Malang) Abstract  PDF
Kanti Rahayu, Rofiaty Rofiaty, Sudjatno Sudjatno
 
Vol 22, No 3 (2019) An Analysis on the Infleunce of Relational Benefits on Satisfaction, Commitment and Loyalty (A Survey Done to Gojek Online Transportation Customers) Abstract  PDF
Rizqy Aziz Basuki, Edy Yulianto, Edriana Pangestuti
 
Vol 22, No 1 (2019) Dimensions and Outcome of Experience Quality in Outdoor Dining Casual : The Case of Outdoor Cafe in Indonesia Abstract  PDF
Karisma Sri Rahayu, Edy Yulianto, Andriani Kusumawati
 
Vol 21, No 1 (2018) Role of Trust and Customer Satisfaction as a Mediation Effect of Human Resource Competence on Customer Loyalty (Study on Commercial Customer BCA Kanwil VII Malang) Abstract  PDF
Tirza Megawati, Rofiaty Rofiaty, Djumilah Hadiwidjojo
 
Vol 19, No 4 (2016) Pengaruh Service Quality, Customer Satisfaction, dan Corporate Image Terhadap Loyalty (Studi pada Nasabah BRI Unit Sawojajar Malang) Abstract  PDF
Betria Fatra Sari, Imam Suyadi, Darminto Darminto
 
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