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Vol 22, No 3 (2019) An Analysis on the Infleunce of Relational Benefits on Satisfaction, Commitment and Loyalty (A Survey Done to Gojek Online Transportation Customers) Abstract  PDF
Rizqy Aziz Basuki, Edy Yulianto, Edriana Pangestuti
 
Vol 22, No 1 (2019) Dimensions and Outcome of Experience Quality in Outdoor Dining Casual : The Case of Outdoor Cafe in Indonesia Abstract  PDF
Karisma Sri Rahayu, Edy Yulianto, Andriani Kusumawati
 
Vol 21, No 1 (2018) Role of Trust and Customer Satisfaction as a Mediation Effect of Human Resource Competence on Customer Loyalty (Study on Commercial Customer BCA Kanwil VII Malang) Abstract  PDF
Tirza Megawati, Rofiaty Rofiaty, Djumilah Hadiwidjojo
 
Vol 22, No 4 (2019) Building Customer Loyalty through Service Quality and Customer Trust Abstract  PDF
Robby Tanod Mamusung, Andriani Kusumawati, Umar Nimran, Suharyono Suharyono
 
Vol 19, No 4 (2016) Pengaruh Service Quality, Customer Satisfaction, dan Corporate Image Terhadap Loyalty (Studi pada Nasabah BRI Unit Sawojajar Malang) Abstract  PDF
Betria Fatra Sari, Imam Suyadi, Darminto Darminto
 
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