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Vol 20, No 1 (2017) Customer Satisfaction as an Influence Mediation of Service Quality, Financial Considerations, Convenience Toward Switching Behavior (Study on Customer of PT. Bank Central Asia Tbk, Branch Malang) Abstract  PDF
Kanti Rahayu, Rofiaty Rofiaty, Sudjatno Sudjatno
 
Vol 23, No 2 (2020) Analysis of Service Quality Performance in Higher Education Uses Importance Performance Competitor Analysis (IPCA) Abstract  PDF
Mochamad Santoso, Andriani Kusumawati, I Gede Eko Putra Sri Sentanu
 
Vol 23, No 4 (2020) The Effect of Academic Service Quality on the Image of State Universities Towards World Class University (Study of Foreign Students at Brawijaya University) Abstract
Tutik Andayani, Bambang Santoso Haryono, Lely Indah Mindarty
 
Vol 23, No 1 (2020) Service Quality Measurement through Higher Education Performance (HEDPERF) The Case of an Indonesian Public University Abstract  PDF
Yuli Purwanto, Irwan Noor, Andriani Kusumawati
 
Vol 22, No 4 (2019) Building Customer Loyalty through Service Quality and Customer Trust Abstract  PDF
Robby Tanod Mamusung, Andriani Kusumawati, Umar Nimran, Suharyono Suharyono
 
Vol 19, No 4 (2016) Pengaruh Service Quality, Customer Satisfaction, dan Corporate Image Terhadap Loyalty (Studi pada Nasabah BRI Unit Sawojajar Malang) Abstract  PDF
Betria Fatra Sari, Imam Suyadi, Darminto Darminto
 
Vol 23, No 2 (2020) Implementation of Integrity Zone Development in Strengthening the Quality of Public Services at the Botanical Gardens Conservation Center Purwodadi - Indonesian Institute of Sciences Abstract  PDF
Khoiril Anam, Suryadi Suryadi, Hermawan Hermawan
 
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