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Issue |
Title |
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Vol 20, No 1 (2017) |
Customer Satisfaction as an Influence Mediation of Service Quality, Financial Considerations, Convenience Toward Switching Behavior (Study on Customer of PT. Bank Central Asia Tbk, Branch Malang) |
Abstract
PDF
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Kanti Rahayu, Rofiaty Rofiaty, Sudjatno Sudjatno |
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Vol 23, No 2 (2020) |
Analysis of Service Quality Performance in Higher Education Uses Importance Performance Competitor Analysis (IPCA) |
Abstract
PDF
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Mochamad Santoso, Andriani Kusumawati, I Gede Eko Putra Sri Sentanu |
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Vol 23, No 4 (2020) |
The Effect of Academic Service Quality on the Image of State Universities Towards World Class University (Study of Foreign Students at Brawijaya University) |
Abstract
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Tutik Andayani, Bambang Santoso Haryono, Lely Indah Mindarty |
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Vol 22, No 4 (2019) |
Building Customer Loyalty through Service Quality and Customer Trust |
Abstract
PDF
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Robby Tanod Mamusung, Andriani Kusumawati, Umar Nimran, Suharyono Suharyono |
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Vol 19, No 4 (2016) |
Pengaruh Service Quality, Customer Satisfaction, dan Corporate Image Terhadap Loyalty (Studi pada Nasabah BRI Unit Sawojajar Malang) |
Abstract
PDF
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Betria Fatra Sari, Imam Suyadi, Darminto Darminto |
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Vol 23, No 2 (2020) |
Implementation of Integrity Zone Development in Strengthening the Quality of Public Services at the Botanical Gardens Conservation Center Purwodadi - Indonesian Institute of Sciences |
Abstract
PDF
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Khoiril Anam, Suryadi Suryadi, Hermawan Hermawan |
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Vol 23, No 1 (2020) |
Service Quality Measurement through Higher Education Performance (HEDPERF) The Case of an Indonesian Public University |
Abstract
PDF
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Yuli Purwanto, Irwan Noor, Andriani Kusumawati |
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