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Customer Satisfaction as an Influence Mediation of Service Quality, Financial Considerations, Convenience Toward Switching Behavior (Study on Customer of PT. Bank Central Asia Tbk, Branch Malang)

Kanti Rahayu, Rofiaty Rofiaty, Sudjatno Sudjatno
2017-03-02

Analysis of Service Quality Performance in Higher Education Uses Importance Performance Competitor Analysis (IPCA)

Mochamad Santoso, Andriani Kusumawati, I Gede Eko Putra Sri Sentanu
2020-06-03

Quality of Administrative Services and Campus Infrastructure on Student Satisfaction with Student Loyalty as Intervening Variables at The Faculty of Administrative Science Universitas Brawijaya

Nadya Naulanda, Siti Rochmah, Alfi Haris Wanto
2022-06-22

The Purchase Decisions Analysis of Netflix Users in Indonesia

Rizqy Aziz Basuki, Cynthia Eddja
2022-08-24

The Effect of Academic Service Quality on the Image of State Universities Towards World Class University (Study of Foreign Students at Brawijaya University)

Tutik Andayani, Bambang Santoso Haryono, Lely Indah Mindarty
2021-03-08

Building Customer Loyalty through Service Quality and Customer Trust

Robby Tanod Mamusung, Andriani Kusumawati, Umar Nimran, Suharyono Suharyono
2019-09-17

Service Quality Measurement through Higher Education Performance (HEDPERF) The Case of an Indonesian Public University

Yuli Purwanto, Irwan Noor, Andriani Kusumawati
2020-01-16

Implementation of Integrity Zone Development in Strengthening the Quality of Public Services at the Botanical Gardens Conservation Center Purwodadi - Indonesian Institute of Sciences

Khoiril Anam, Suryadi Suryadi, Hermawan Hermawan
2020-10-21

Pengaruh Service Quality, Customer Satisfaction, dan Corporate Image Terhadap Loyalty (Studi pada Nasabah BRI Unit Sawojajar Malang)

Betria Fatra Sari, Imam Suyadi, Darminto Darminto

The Perception of Output Users for the Quality of Services for Procurement of Goods and Services in the Brawijaya University Environment

Shofi Saiful Haqqi, Unti Ludigdo, Choirul Saleh
2021-11-26
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